FTC-e-commerce platforms
FTC orders e-commerce platforms to revise unfair user terms
By Kim Han-joo
SEOUL, April 27 (Yonhap) -- South Korea's antitrust regulator on Monday ordered changes to unfair terms used by seven major e-commerce platforms, aiming to better protect consumer rights.
The Fair Trade Commission (FTC) said it reviewed user agreements and identified 11 types of unfair clauses across four main categories used by platforms operated by Coupang Inc., Naver Corp., Kurly Corp., SSG.com, Gmarket, 11Street and Nol Universe Co.
The companies agreed to revise the terms following the regulator's recommendations, the FTC added.
The watchdog said the changes are intended to strengthen consumer protections and ensure safer handling of personal data by platform operators.
One of the clauses involved Coupang's former policy that prevented users from receiving refunds for prepaid Coupay Money balances after account termination, the FTC said.
Coupang earlier said about 3,000 user accounts were affected. However, a joint public-private investigation later found the issue had impacted more than 33.6 million accounts.
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