Image Provided by AICESS
AICESS (CEO Allen Seo) announced its participation in the ‘2026 World IT Show (WIS 2026),’ which will be held at COEX in Seoul for three days from April 22 (Wed) to 24 (Fri).
AICESS is a specialized company providing AI-based solutions that simultaneously advance corporate work efficiency and customer response quality, focusing on the Office Automation (OA) and Contact Center (CC) sectors. The company explained that rather than simply providing individual functions, it focuses on delivering an integrated service experience that can be used immediately in real-world work environments.
According to a company official, AICESS is supporting companies’ digital transformation through these OA- and CC-centric AI solutions and is continuously expanding the practical utility and competitiveness of AI solutions in the domestic market.
In the OA sector, the company is strengthening its market position by advancing solutions that enhance office productivity and efficiency. In the CC sector, it is developing intelligent solutions to enhance consultation quality and innovate the customer experience. Based on its domestic achievements, the company is also actively pursuing entry into overseas markets and expanding opportunities for cooperation with international buyers and partners through global exhibitions and business networks.
At WIS 2026, AICESS plans to showcase the competitiveness of its integrated platforms actively, centered on AI Office and AICC, to strengthen networking with global buyers and partners.
‘NOWORKS,’ a representative exhibit in the OA field, is an AI-based work platform that integrates messenger, video conferencing, meeting summaries, and task connections into a single flow. It is designed so that conversations become the starting point for work, allowing users to immediately call up and use necessary functions without switching tools. This emphasizes the simplification of complex collaboration tool environments and the expectation of substantial productivity gains.
The greatest advantages are cited as the integration of work tools and ease of use. If a video conference is needed during a messenger conversation, users can join the meeting directly without running separate programs or configuring complex settings. After the meeting, it naturally leads to summaries and organization, increasing the continuity of collaboration. Through this, users can reduce inefficiencies caused by switching between multiple work tools and perform tasks in a more intuitive, convenient environment.
In the CC field, AICESS is implementing the integration and intelligence of consultation operations through ‘Seize Global,’ ‘PriWay+CoreRAG,’ and ‘PriAssist.’ In particular, ‘Seize Global,’ the main focus of this exhibition, is an intelligent, integrated consultation solution that optimizes the work environment for both counselors and managers by consolidating various customer contact channels, such as phone, chat, and email, into a single platform. It is also designed to support mobile app linkage, enabling seamless consultation work not only in the office but also in the field or external environments.
Specific features of this solution include omnichannel integrated operation, fast consultation support, and a highly scalable linkage structure. When a customer inquiry is received, the necessary customer information and history are displayed on the screen within a short time to increase the counselor’s response speed. It can also be flexibly integrated with existing corporate systems such as ERP, CRM, and KMS, enabling rapid deployment in real-world work environments. Furthermore, through a multi-tenancy structure, it supports independent operations and security settings for each department or center, enabling flexible expansion based on the company’s size and operating model.
A notable characteristic is its applicability across various industries, including logistics, rental, on-site inspection, and global contact centers. It provides broader utility than existing consultation solutions, such as mobile-based field consultation, real-time assignment management, and location-based work support. The company explained that this enables the simultaneous expectation of faster consultation processing, reduced operating costs, and improved customer experience.
Additionally, ‘PriWay+CoreRAG’ is an AI-based knowledge management platform that supports the immediate use of internal corporate knowledge by having AI analyze, search, and generate it for the consultation site. ‘PriAssist’ is a real-time consultation support solution that increases counselor proficiency and accuracy through real-time STT (Speech-to-Text) linkage and consultation guide recommendations.
An AICESS official stated, “We plan to promote the intelligence of the entire consultation process through the advancement of AI-based Contact Centers in the future. We will strengthen consultation support capabilities centered on real-time consultation co-pilots, automatic generation of consultation summaries, automatic VOC classification, emotion analysis, next-generation chat/voice bots, and knowledge search-based response recommendations.”
The official added, “We intend to expand to post-consultation work automation gradually, CRM linked automatic recording, best response guide recommendations, predictive customer response, automatic evaluation of consultation quality, and multi-modal consultation support. Through this, we aim to implement a next-generation AI-based AICC system that improves consultation efficiency, quality management, and customer experience together.”
WIS 2026, a comprehensive ICT exhibition, showcases the latest ICT trends and future technology directions by presenting products and technologies across fields such as AI & Digital Intelligence, Robotics & Intelligent Mobility, Immersive Spatial Tech, and Smart Life & Data Tech.
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